phoenix customer care limited
phoenix customer care limited Company Information
Company Number
03315193
Next Accounts
Sep 2025
Industry
Other business support service activities n.e.c.
Shareholders
impala holdings ltd
Group Structure
View All
Contact
Registered Address
1 wythall green way, wythall, birmingham, west midlands, B47 6WG
Website
www.phoenixlife.co.ukphoenix customer care limited Estimated Valuation
Pomanda estimates the enterprise value of PHOENIX CUSTOMER CARE LIMITED at £23.3k based on a Turnover of £57.5k and 0.4x industry multiple (adjusted for size and gross margin).
phoenix customer care limited Estimated Valuation
Pomanda estimates the enterprise value of PHOENIX CUSTOMER CARE LIMITED at £84.5k based on an EBITDA of £27.4k and a 3.09x industry multiple (adjusted for size and gross margin).
phoenix customer care limited Estimated Valuation
Pomanda estimates the enterprise value of PHOENIX CUSTOMER CARE LIMITED at £941.9k based on Net Assets of £364.7k and 2.58x industry multiple (adjusted for liquidity).
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Phoenix Customer Care Limited Overview
Phoenix Customer Care Limited is a live company located in birmingham, B47 6WG with a Companies House number of 03315193. It operates in the other business support service activities n.e.c. sector, SIC Code 82990. Founded in February 1997, it's largest shareholder is impala holdings ltd with a 100% stake. Phoenix Customer Care Limited is a mature, micro sized company, Pomanda has estimated its turnover at £57.5k with declining growth in recent years.
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Phoenix Customer Care Limited Health Check
Pomanda's financial health check has awarded Phoenix Customer Care Limited a 3.5 rating. We use a traffic light system to show it exceeds the industry average on 3 measures and has 5 areas for improvement. Company Health Check FAQs
3 Strong
0 Regular
5 Weak
Size
annual sales of £57.5k, make it smaller than the average company (£4.5m)
£57.5k - Phoenix Customer Care Limited
£4.5m - Industry AVG
Growth
3 year (CAGR) sales growth of -27%, show it is growing at a slower rate (6.4%)
-27% - Phoenix Customer Care Limited
6.4% - Industry AVG
Production
with a gross margin of 16.9%, this company has a higher cost of product (38.2%)
16.9% - Phoenix Customer Care Limited
38.2% - Industry AVG
Profitability
an operating margin of 47.6% make it more profitable than the average company (5.7%)
47.6% - Phoenix Customer Care Limited
5.7% - Industry AVG
Employees
with 1 employees, this is below the industry average (26)
- Phoenix Customer Care Limited
26 - Industry AVG
Pay Structure
There is insufficient data available for this Key Performance Indicator!
- Phoenix Customer Care Limited
- - Industry AVG
Efficiency
resulting in sales per employee of £57.5k, this is less efficient (£167.2k)
- Phoenix Customer Care Limited
£167.2k - Industry AVG
Debtor Days
There is insufficient data available for this Key Performance Indicator!
- - Phoenix Customer Care Limited
- - Industry AVG
Creditor Days
There is insufficient data available for this Key Performance Indicator!
- - Phoenix Customer Care Limited
- - Industry AVG
Stock Days
There is insufficient data available for this Key Performance Indicator!
- - Phoenix Customer Care Limited
- - Industry AVG
Cash Balance
has cash to cover current liabilities for 1822 weeks, this is more cash available to meet short term requirements (23 weeks)
1822 weeks - Phoenix Customer Care Limited
23 weeks - Industry AVG
Debt Level
it has a ratio of liabilities to total assets of 2.8%, this is a lower level of debt than the average (62%)
2.8% - Phoenix Customer Care Limited
62% - Industry AVG
PHOENIX CUSTOMER CARE LIMITED financials
Phoenix Customer Care Limited's latest turnover from December 2023 is £57.5 thousand and the company has net assets of £364.7 thousand. According to their latest financial statements, we estimate that Phoenix Customer Care Limited has 1 employee and maintains cash reserves of £369.2 thousand as reported in the balance sheet.
Data source: Companies House, Pomanda Estimates
| Dec 2023 | Dec 2022 | Dec 2021 | Dec 2020 | Dec 2019 | Dec 2018 | Dec 2017 | Dec 2016 | Dec 2015 | Dec 2014 | Dec 2013 | Dec 2012 | Dec 2011 | Dec 2010 | Dec 2009 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Turnover | 57,508 | 64,385 | 71,241 | 146,006 | 702,400 | 590,811 | 579,379 | 712,095 | 759,472 | 1,306,823 | 1,951,383 | 1,383,240 | 1,061,261 | 1,075,349 | 1,356,707 |
| Other Income Or Grants | |||||||||||||||
| Cost Of Sales | |||||||||||||||
| Gross Profit | |||||||||||||||
| Admin Expenses | |||||||||||||||
| Operating Profit | |||||||||||||||
| Interest Payable | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Interest Receivable | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Pre-Tax Profit | 44,584 | 53,308 | 59,920 | 57,526 | 56,594 | 63,148 | -50,750 | 203,805 | 317,174 | 418,433 | 698,029 | 1,067,448 | 710,164 | 829,122 | 793,547 |
| Tax | -10,486 | -10,128 | -11,385 | -10,930 | -10,753 | -11,998 | 9,767 | -40,761 | -64,228 | -89,963 | -162,292 | -261,525 | -188,194 | -232,154 | -222,193 |
| Profit After Tax | 34,098 | 43,180 | 48,535 | 46,596 | 45,841 | 51,150 | -40,983 | 163,044 | 252,946 | 328,470 | 535,737 | 805,923 | 521,970 | 596,968 | 571,354 |
| Dividends Paid | 0 | 0 | 0 | 0 | 0 | 0 | 150,000 | 250,000 | 350,000 | 500,000 | 750,000 | 0 | 0 | 0 | 0 |
| Retained Profit | 34,098 | 43,180 | 48,535 | 46,596 | 45,841 | 51,150 | -190,983 | -86,956 | -97,054 | -171,530 | -214,263 | 805,923 | 521,970 | 596,968 | 571,354 |
| Employee Costs | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| Number Of Employees | |||||||||||||||
| EBITDA* |
* Earnings Before Interest, Tax, Depreciation and Amortisation
| Dec 2023 | Dec 2022 | Dec 2021 | Dec 2020 | Dec 2019 | Dec 2018 | Dec 2017 | Dec 2016 | Dec 2015 | Dec 2014 | Dec 2013 | Dec 2012 | Dec 2011 | Dec 2010 | Dec 2009 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Tangible Assets | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Intangible Assets | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Investments & Other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Debtors (Due After 1 year) | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total Fixed Assets | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Stock & work in progress | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Trade Debtors | 0 | 0 | 0 | 0 | 0 | 0 | 56,271 | 42,156 | 59,653 | 64,686 | 145,013 | 164,820 | 78,775 | 59,940 | 0 |
| Group Debtors | 1,048 | 14,596 | 81,047 | 149,831 | 159,985 | 186,652 | 10,528 | 13,140 | 2,162 | 133,909 | 109,976 | 185,726 | 170,327 | 80,000 | 0 |
| Misc Debtors | 4,928 | 5,759 | 5,860 | 5,543 | 58,999 | 67,952 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 58,317 |
| Cash | 369,225 | 320,340 | 211,865 | 391,921 | 993,721 | 306,841 | 817,566 | 1,230,198 | 2,021,232 | 1,916,580 | 985,040 | 1,703,036 | 2,217,319 | 1,074,365 | 529,610 |
| misc current assets | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| total current assets | 375,201 | 340,695 | 298,772 | 547,295 | 1,212,705 | 561,445 | 884,365 | 1,285,494 | 2,083,047 | 2,115,175 | 1,240,029 | 2,053,582 | 2,466,421 | 1,214,305 | 587,927 |
| total assets | 375,201 | 340,695 | 298,772 | 547,295 | 1,212,705 | 561,445 | 884,365 | 1,285,494 | 2,083,047 | 2,115,175 | 1,240,029 | 2,053,582 | 2,466,421 | 1,214,305 | 587,927 |
| Bank overdraft | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Bank loan | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Trade Creditors | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Group/Directors Accounts | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| other short term finances | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| hp & lease commitments | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| other current liabilities | 10,536 | 10,128 | 11,385 | 308,443 | 1,020,449 | 415,030 | 789,100 | 999,246 | 1,709,843 | 1,644,917 | 598,241 | 1,197,531 | 2,416,293 | 1,686,147 | 1,656,737 |
| total current liabilities | 10,536 | 10,128 | 11,385 | 308,443 | 1,020,449 | 415,030 | 789,100 | 999,246 | 1,709,843 | 1,644,917 | 598,241 | 1,197,531 | 2,416,293 | 1,686,147 | 1,656,737 |
| loans | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| hp & lease commitments | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Accruals and Deferred Income | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| other liabilities | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| provisions | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| total long term liabilities | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| total liabilities | 10,536 | 10,128 | 11,385 | 308,443 | 1,020,449 | 415,030 | 789,100 | 999,246 | 1,709,843 | 1,644,917 | 598,241 | 1,197,531 | 2,416,293 | 1,686,147 | 1,656,737 |
| net assets | 364,665 | 330,567 | 287,387 | 238,852 | 192,256 | 146,415 | 95,265 | 286,248 | 373,204 | 470,258 | 641,788 | 856,051 | 50,128 | -471,842 | -1,068,810 |
| total shareholders funds | 364,665 | 330,567 | 287,387 | 238,852 | 192,256 | 146,415 | 95,265 | 286,248 | 373,204 | 470,258 | 641,788 | 856,051 | 50,128 | -471,842 | -1,068,810 |
| Dec 2023 | Dec 2022 | Dec 2021 | Dec 2020 | Dec 2019 | Dec 2018 | Dec 2017 | Dec 2016 | Dec 2015 | Dec 2014 | Dec 2013 | Dec 2012 | Dec 2011 | Dec 2010 | Dec 2009 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Operating Activities | |||||||||||||||
| Operating Profit | |||||||||||||||
| Depreciation | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Amortisation | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Tax | -10,486 | -10,128 | -11,385 | -10,930 | -10,753 | -11,998 | 9,767 | -40,761 | -64,228 | -89,963 | -162,292 | -261,525 | -188,194 | -232,154 | -222,193 |
| Stock | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Debtors | -14,379 | -66,552 | -68,467 | -63,610 | -35,620 | 187,805 | 11,503 | -6,519 | -136,780 | -56,394 | -95,557 | 101,444 | 109,162 | 81,623 | 58,317 |
| Creditors | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Accruals and Deferred Income | 408 | -1,257 | -297,058 | -712,006 | 605,419 | -374,070 | -210,146 | -710,597 | 64,926 | 1,046,676 | -599,290 | -1,218,762 | 730,146 | 29,410 | 1,656,737 |
| Deferred Taxes & Provisions | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Cash flow from operations | |||||||||||||||
| Investing Activities | |||||||||||||||
| capital expenditure | |||||||||||||||
| Change in Investments | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| cash flow from investments | |||||||||||||||
| Financing Activities | |||||||||||||||
| Bank loans | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Group/Directors Accounts | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Other Short Term Loans | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Long term loans | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Hire Purchase and Lease Commitments | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| other long term liabilities | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| share issue | |||||||||||||||
| interest | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| cash flow from financing | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | -1,640,164 |
| cash and cash equivalents | |||||||||||||||
| cash | 48,885 | 108,475 | -180,056 | -601,800 | 686,880 | -510,725 | -412,632 | -791,034 | 104,652 | 931,540 | -717,996 | -514,283 | 1,142,954 | 544,755 | 529,610 |
| overdraft | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| change in cash | 48,885 | 108,475 | -180,056 | -601,800 | 686,880 | -510,725 | -412,632 | -791,034 | 104,652 | 931,540 | -717,996 | -514,283 | 1,142,954 | 544,755 | 529,610 |
phoenix customer care limited Credit Report and Business Information
Phoenix Customer Care Limited Competitor Analysis
Perform a competitor analysis for phoenix customer care limited by selecting its closest rivals, whether from the ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIES sector, other micro companies, companies in B47 area or any other competitors across 12 key performance metrics.
phoenix customer care limited Ownership
PHOENIX CUSTOMER CARE LIMITED group structure
Phoenix Customer Care Limited has no subsidiary companies.
Ultimate parent company
2 parents
PHOENIX CUSTOMER CARE LIMITED
03315193
phoenix customer care limited directors
Phoenix Customer Care Limited currently has 2 directors. The longest serving directors include Mr Neil Hugh (Sep 2019) and Mrs Samantha Buckle (Oct 2021).
| officer | country | age | start | end | role |
|---|---|---|---|---|---|
| Mr Neil Hugh | United Kingdom | 40 years | Sep 2019 | - | Director |
| Mrs Samantha Buckle | United Kingdom | 49 years | Oct 2021 | - | Director |
P&L
December 2023turnover
57.5k
-11%
operating profit
27.4k
0%
gross margin
17%
-2.69%
turnover
Turnover, or revenue, is the amount of sales generated by a company within the financial year.
Balance Sheet
December 2023net assets
364.7k
+0.1%
total assets
375.2k
+0.1%
cash
369.2k
+0.15%
net assets
Total assets minus all liabilities
phoenix customer care limited company details
company number
03315193
Type
Private limited with Share Capital
industry
82990 - Other business support service activities n.e.c.
incorporation date
February 1997
age
27
incorporated
UK
ultimate parent company
accounts
Audit Exemption Subsidiary
last accounts submitted
December 2023
previous names
phoenix customer care limited (October 2009)
britannic limited (December 2006)
See moreaccountant
-
auditor
-
address
1 wythall green way, wythall, birmingham, west midlands, B47 6WG
Bank
-
Legal Advisor
-
phoenix customer care limited Charges & Mortgages
A charge, or mortgage, refers to the rights a company gives to a lender in return for a loan, often in the form of security given over business assets.
We did not find charges/mortgages relating to phoenix customer care limited.
phoenix customer care limited Companies House Filings - See Documents
| date | description | view/download |
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