
Company Number
08515908
Next Accounts
Sep 2025
Shareholders
booking.com customer service holding b.v.
Group Structure
View All
Industry
Other business support service activities n.e.c.
Registered Address
7th floor the monument building, 11 monument street, london, EC3R 8AF
Website
-Pomanda estimates the enterprise value of BOOKING.COM CUSTOMER SERVICE CENTER (UK) LIMITED at £82.5k based on a Turnover of £99.3k and 0.83x industry multiple (adjusted for size and gross margin).
Pomanda estimates the enterprise value of BOOKING.COM CUSTOMER SERVICE CENTER (UK) LIMITED at £528.9k based on an EBITDA of £88.9k and a 5.95x industry multiple (adjusted for size and gross margin).
Pomanda estimates the enterprise value of BOOKING.COM CUSTOMER SERVICE CENTER (UK) LIMITED at £11.4m based on Net Assets of £4.8m and 2.37x industry multiple (adjusted for liquidity).
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Booking.com Customer Service Center (uk) Limited is a live company located in london, EC3R 8AF with a Companies House number of 08515908. It operates in the other business support service activities n.e.c. sector, SIC Code 82990. Founded in May 2013, it's largest shareholder is booking.com customer service holding b.v. with a 100% stake. Booking.com Customer Service Center (uk) Limited is a established, micro sized company, Pomanda has estimated its turnover at £99.3k with declining growth in recent years.
Pomanda's financial health check has awarded Booking.Com Customer Service Center (Uk) Limited a 3.5 rating. We use a traffic light system to show it exceeds the industry average on 4 measures and has 5 areas for improvement. Company Health Check FAQs
4 Strong
0 Regular
5 Weak
Size
annual sales of £99.3k, make it smaller than the average company (£4.8m)
£99.3k - Booking.com Customer Service Center (uk) Limited
£4.8m - Industry AVG
Growth
3 year (CAGR) sales growth of -86%, show it is growing at a slower rate (6.6%)
-86% - Booking.com Customer Service Center (uk) Limited
6.6% - Industry AVG
Production
with a gross margin of 88.4%, this company has a lower cost of product (38.2%)
88.4% - Booking.com Customer Service Center (uk) Limited
38.2% - Industry AVG
Profitability
an operating margin of 89.6% make it more profitable than the average company (5.7%)
89.6% - Booking.com Customer Service Center (uk) Limited
5.7% - Industry AVG
Employees
with 1 employees, this is below the industry average (27)
- Booking.com Customer Service Center (uk) Limited
27 - Industry AVG
Pay Structure
There is insufficient data available for this Key Performance Indicator!
- Booking.com Customer Service Center (uk) Limited
- - Industry AVG
Efficiency
resulting in sales per employee of £99.3k, this is less efficient (£170.9k)
- Booking.com Customer Service Center (uk) Limited
£170.9k - Industry AVG
Debtor Days
There is insufficient data available for this Key Performance Indicator!
- - Booking.com Customer Service Center (uk) Limited
- - Industry AVG
Creditor Days
its suppliers are paid after 6145 days, this is slower than average (32 days)
6145 days - Booking.com Customer Service Center (uk) Limited
32 days - Industry AVG
Stock Days
There is insufficient data available for this Key Performance Indicator!
- - Booking.com Customer Service Center (uk) Limited
- - Industry AVG
Cash Balance
has cash to cover current liabilities for 1 weeks, this is less cash available to meet short term requirements (22 weeks)
1 weeks - Booking.com Customer Service Center (uk) Limited
22 weeks - Industry AVG
Debt Level
it has a ratio of liabilities to total assets of 30.9%, this is a lower level of debt than the average (62.6%)
30.9% - Booking.com Customer Service Center (uk) Limited
62.6% - Industry AVG
Booking.Com Customer Service Center (Uk) Limited's latest turnover from December 2023 is £99.3 thousand and the company has net assets of £4.8 million. According to their latest financial statements, we estimate that Booking.Com Customer Service Center (Uk) Limited has 1 employee and maintains cash reserves of £50 thousand as reported in the balance sheet.
Data source: Companies House, Pomanda Estimates
Dec 2023 | Dec 2022 | Dec 2021 | Dec 2020 | Dec 2019 | Dec 2018 | Dec 2017 | Dec 2016 | Dec 2015 | Dec 2014 | Dec 2013 | |
---|---|---|---|---|---|---|---|---|---|---|---|
Turnover | 99,260 | 1,568,496 | 1,959,526 | 35,773,553 | 76,331,283 | 50,054,516 | 46,440,230 | 34,349,422 | 26,616,480 | 15,100,213 | 3,892 |
Other Income Or Grants | |||||||||||
Cost Of Sales | 11,516 | 19,851 | 59,161 | 31,203,505 | 54,942,919 | 39,755,186 | 37,037,299 | 26,671,007 | 19,721,832 | 11,500,246 | |
Gross Profit | 87,744 | 1,548,645 | 1,900,365 | 4,570,048 | 21,388,364 | 10,299,330 | 9,402,931 | 7,678,415 | 6,894,648 | 3,599,967 | 3,892 |
Admin Expenses | -1,157 | 1,529,188 | 1,696,704 | 2,286,788 | 17,815,769 | 7,024,349 | 6,364,783 | 5,431,256 | 5,151,696 | 2,226,946 | 3,538 |
Operating Profit | 88,901 | 19,457 | 203,661 | 2,283,260 | 3,572,595 | 3,274,981 | 3,038,148 | 2,247,159 | 1,742,952 | 1,373,021 | 354 |
Interest Payable | 484 | 388 | 470 | 1,635 | 313 | ||||||
Interest Receivable | 215,798 | 84,350 | 21,564 | 46,658 | 30,818 | 1,884 | 19,087 | 313 | |||
Pre-Tax Profit | 304,699 | 103,807 | -5,254,917 | 7,762,918 | 3,619,253 | 3,305,411 | 3,039,562 | 2,266,246 | 1,741,630 | 1,372,708 | 354 |
Tax | -117,523 | -10,083 | 18,948 | -1,368,628 | -1,722,569 | -641,329 | -693,413 | -110,249 | 42,660 | 35,835 | -82 |
Profit After Tax | 187,176 | 93,724 | -5,235,969 | 6,394,290 | 1,896,684 | 2,664,082 | 2,346,149 | 2,155,997 | 1,784,290 | 1,408,543 | 272 |
Dividends Paid | 1,900,000 | ||||||||||
Retained Profit | 187,176 | 93,724 | -5,235,969 | 6,394,290 | 1,896,684 | 2,664,082 | 2,346,149 | 255,997 | 1,784,290 | 1,408,543 | 272 |
Employee Costs | 12,753 | 29,693,614 | 50,290,859 | 37,883,759 | 35,728,262 | 25,647,098 | 18,581,364 | 11,213,224 | |||
Number Of Employees | 981 | 1,200 | 1,266 | 1,208 | 863 | ||||||
EBITDA* | 88,901 | 19,457 | 203,661 | 2,795,419 | 5,068,916 | 4,818,663 | 4,005,513 | 2,972,204 | 2,265,943 | 1,579,980 | 354 |
* Earnings Before Interest, Tax, Depreciation and Amortisation
Dec 2023 | Dec 2022 | Dec 2021 | Dec 2020 | Dec 2019 | Dec 2018 | Dec 2017 | Dec 2016 | Dec 2015 | Dec 2014 | Dec 2013 | |
---|---|---|---|---|---|---|---|---|---|---|---|
Tangible Assets | 1,183,529 | 5,523,289 | 6,369,125 | 4,237,949 | 3,732,548 | 635,352 | |||||
Intangible Assets | |||||||||||
Investments & Other | |||||||||||
Debtors (Due After 1 year) | |||||||||||
Total Fixed Assets | 1,183,529 | 5,523,289 | 6,369,125 | 4,237,949 | 3,732,548 | 635,352 | |||||
Stock & work in progress | |||||||||||
Trade Debtors | |||||||||||
Group Debtors | 6,475,705 | 9,621,435 | 9,229,216 | 30,293,683 | 41,359,808 | 9,663,475 | 5,998,510 | 3,630,632 | 2,708,984 | 1,302,970 | 3,892 |
Misc Debtors | 463,068 | 115,656 | 1,424,269 | 1,173,451 | 3,059,077 | 872,416 | 806,161 | 661,921 | 704,163 | 53,243 | |
Cash | 50,000 | 49,992 | 50,000 | 50,000 | 50,000 | 50,000 | 3,023,087 | 1,872,742 | 2,296,581 | 1,599,962 | |
misc current assets | |||||||||||
total current assets | 6,988,773 | 9,787,083 | 10,703,485 | 31,517,134 | 44,418,885 | 10,585,891 | 6,854,671 | 7,315,640 | 5,285,889 | 3,652,794 | 1,603,854 |
total assets | 6,988,773 | 9,787,083 | 10,703,485 | 31,517,134 | 45,602,414 | 16,109,180 | 13,223,796 | 11,553,589 | 9,018,437 | 4,288,146 | 1,603,854 |
Bank overdraft | 86,218 | ||||||||||
Bank loan | |||||||||||
Trade Creditors | 193,909 | 634,895 | 27,672 | 47,568 | 60,281 | 272,646 | 22,547 | 34,823 | 44,300 | 78,309 | |
Group/Directors Accounts | 169,670 | 126,420 | 104,052 | 10,681,947 | 2,216,825 | 513,998 | 456,277 | 473,785 | 18,443 | ||
other short term finances | |||||||||||
hp & lease commitments | |||||||||||
other current liabilities | 975,164 | 994,858 | 1,225,828 | 3,435,707 | 21,160,872 | 5,289,204 | 5,792,277 | 5,939,228 | 3,644,609 | 1,182,579 | 3,582 |
total current liabilities | 1,338,743 | 1,756,173 | 1,357,552 | 14,165,222 | 23,524,196 | 6,075,848 | 5,814,824 | 6,430,328 | 4,162,694 | 1,279,331 | 3,582 |
loans | |||||||||||
hp & lease commitments | |||||||||||
Accruals and Deferred Income | |||||||||||
other liabilities | |||||||||||
provisions | 819,736 | 3,387,792 | 4,796,539 | 7,492,609 | 10,176,233 | 27,830 | 31,836 | ||||
total long term liabilities | 819,736 | 3,387,792 | 4,796,539 | 7,492,609 | 10,176,233 | 27,830 | 31,836 | ||||
total liabilities | 2,158,479 | 5,143,965 | 6,154,091 | 21,657,831 | 33,700,429 | 6,075,848 | 5,842,654 | 6,462,164 | 4,162,694 | 1,279,331 | 3,582 |
net assets | 4,830,294 | 4,643,118 | 4,549,394 | 9,859,303 | 11,901,985 | 10,033,332 | 7,381,142 | 5,091,425 | 4,855,743 | 3,008,815 | 1,600,272 |
total shareholders funds | 4,830,294 | 4,643,118 | 4,549,394 | 9,859,303 | 11,901,985 | 10,033,332 | 7,381,142 | 5,091,425 | 4,855,743 | 3,008,815 | 1,600,272 |
Dec 2023 | Dec 2022 | Dec 2021 | Dec 2020 | Dec 2019 | Dec 2018 | Dec 2017 | Dec 2016 | Dec 2015 | Dec 2014 | Dec 2013 | |
---|---|---|---|---|---|---|---|---|---|---|---|
Operating Activities | |||||||||||
Operating Profit | 88,901 | 19,457 | 203,661 | 2,283,260 | 3,572,595 | 3,274,981 | 3,038,148 | 2,247,159 | 1,742,952 | 1,373,021 | 354 |
Depreciation | 512,159 | 1,496,321 | 1,543,682 | 967,365 | 725,045 | 522,991 | 206,959 | ||||
Amortisation | |||||||||||
Tax | -117,523 | -10,083 | 18,948 | -1,368,628 | -1,722,569 | -641,329 | -693,413 | -110,249 | 42,660 | 35,835 | -82 |
Stock | |||||||||||
Debtors | -2,798,318 | -916,394 | -20,813,649 | -12,951,751 | 33,882,994 | 3,731,220 | 2,512,118 | 879,406 | 2,056,934 | 1,352,321 | 3,892 |
Creditors | -440,986 | 607,223 | -19,896 | -12,713 | -212,365 | 250,099 | -12,276 | -9,477 | -34,009 | 78,309 | |
Accruals and Deferred Income | -19,694 | -230,970 | -2,209,879 | -17,725,165 | 15,871,668 | -503,073 | -146,951 | 2,294,619 | 2,462,030 | 1,178,997 | 3,582 |
Deferred Taxes & Provisions | -2,568,056 | -1,408,747 | -2,696,070 | -2,683,624 | 10,176,233 | -27,830 | -4,006 | 31,836 | |||
Cash flow from operations | -259,040 | -106,726 | 16,110,413 | -6,042,960 | -4,701,111 | 165,310 | 636,749 | 4,299,527 | 2,679,690 | 1,520,800 | -38 |
Investing Activities | |||||||||||
capital expenditure | |||||||||||
Change in Investments | |||||||||||
cash flow from investments | |||||||||||
Financing Activities | |||||||||||
Bank loans | |||||||||||
Group/Directors Accounts | 43,250 | 22,368 | -10,577,895 | 8,465,122 | 1,702,827 | 513,998 | -456,277 | -17,508 | 455,342 | 18,443 | |
Other Short Term Loans | |||||||||||
Long term loans | |||||||||||
Hire Purchase and Lease Commitments | |||||||||||
other long term liabilities | |||||||||||
share issue | |||||||||||
interest | 215,798 | 84,350 | -484 | 21,564 | 46,658 | 30,430 | 1,414 | 19,087 | -1,322 | -313 | |
cash flow from financing | 259,048 | 106,718 | -10,652,319 | 49,714 | 1,721,454 | 532,536 | -511,295 | -18,736 | 516,658 | 18,130 | 1,600,000 |
cash and cash equivalents | |||||||||||
cash | 8 | -8 | 50,000 | -50,000 | -2,973,087 | 1,150,345 | -423,839 | 696,619 | 1,599,962 | ||
overdraft | -86,218 | 86,218 | |||||||||
change in cash | 8 | -8 | 136,218 | -136,218 | -2,973,087 | 1,150,345 | -423,839 | 696,619 | 1,599,962 |
Perform a competitor analysis for booking.com customer service center (uk) limited by selecting its closest rivals, whether from the ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIES sector, other micro companies, companies in EC3R area or any other competitors across 12 key performance metrics.
BOOKING.COM CUSTOMER SERVICE CENTER (UK) LIMITED group structure
Booking.Com Customer Service Center (Uk) Limited has no subsidiary companies.
Ultimate parent company
BOOKING HOLDINGS INC
#0077933
BOOKING COM CUSTOMER SERVICE HOLDING BV
#0068150
2 parents
BOOKING.COM CUSTOMER SERVICE CENTER (UK) LIMITED
08515908
Booking.Com Customer Service Center (Uk) Limited currently has 2 directors. The longest serving directors include Mr Douglas Tropp (Nov 2020) and Mr Paul Downham (Apr 2024).
officer | country | age | start | end | role |
---|---|---|---|---|---|
Mr Douglas Tropp | England | 56 years | Nov 2020 | - | Director |
Mr Paul Downham | Netherlands | 52 years | Apr 2024 | - | Director |
P&L
December 2023turnover
99.3k
-94%
operating profit
88.9k
+357%
gross margin
88.4%
-10.47%
turnover
Turnover, or revenue, is the amount of sales generated by a company within the financial year.
Balance Sheet
December 2023net assets
4.8m
+0.04%
total assets
7m
-0.29%
cash
50k
0%
net assets
Total assets minus all liabilities
company number
08515908
Type
Private limited with Share Capital
industry
82990 - Other business support service activities n.e.c.
incorporation date
May 2013
age
12
incorporated
UK
ultimate parent company
accounts
Full Accounts
last accounts submitted
December 2023
previous names
N/A
accountant
-
auditor
DELOITTE LLP
address
7th floor the monument building, 11 monument street, london, EC3R 8AF
Bank
DEUTSCHE BANK AG
Legal Advisor
-
A charge, or mortgage, refers to the rights a company gives to a lender in return for a loan, often in the form of security given over business assets.
We did not find charges/mortgages relating to booking.com customer service center (uk) limited.
When a company issues new shares, e.g. to new investors following a funding round, it is required to notify Companies House within one month of making an allotment of shares.
Click to start generating capital raising & share issue transactions for BOOKING.COM CUSTOMER SERVICE CENTER (UK) LIMITED. This can take several minutes, an email will notify you when this has completed.
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